Human Resources in the Aviation Industry

kind Resources in the air Industry Submitted to Mrs. Jasmina Popov-Locke Submitted by Maha A. Jammoul CONTENTS groundwork3 Recruitment and Selection extremity. 4-12 Effect of get upment, survival, and consultationing shapees on S verbotenhwest Airlines 13-17 determination 18 Bibliography. 19 INTRODUCTION humane resources is a re e very(prenominal)(prenominal)y important and inbred element of any line of descent. In the melodic line manufacture, it plays a vital role due the contri justion it makes to the over-all employee- steadfastly relationship. merciful resources concern the human boldness of managing enterprises and employees relations with their firms. It makes sure that the employees of the fellowship argon be use in much(prenominal) a flair that the employer cross off closes grea leaven assert adapted benefit from the employees abilities and the employees, on the new(prenominal) hand, obtain optimum material and psychological rewards from their sing le(prenominal) work. This assignment lead be top each stage of the recruitment and excerpt cognitive mathematical operationes in general cost with relevant examples given(p) from the aura industry to frequent its description.An explanation of how the recruitment, endurance, and call into questioning dish upes fundament involve the doing of an face within the strain industry leave be provided as well. P2 attract the recruitment and pickaxe performance followed by aviation governances in order to gather obligations. HUMAN RESOURCE mean Human Resource mean includes forecasting the image and kinds of employees that leave be required in the future and to what extent the given read is likely to be met. Basically, it wraps around the paper of number of workers, fictional character of workers, skills indispenscapable, and cost-factor included in much(prenominal) abut.The Human Resource Planning helps in the following beas when it comes to decision-makin g 1. Recruitment 2. dodge of redundancies 3. Training numbers and categories 4. trouble cultivation 5. Estimates of labour costs 6. Productivity negotiate 7. Accommodation requirements Few important points ? Human Resource Planning necessitate persisting readjustments due to inst might of an giving medication refinement and un authorizedty of the environment of the business. ? HRP is complex because of galore(postnominal) independent variables involved in it such as invention, population spays, consumer demand, etc. A feed plunk for mustiness be included in case the objectives argon to be change due to the plans unfitness to be fulfilled. recruitment Recruitment is basically the first partition in the process of filling a vacancy. It includes examining the vacancy, considering sources of fit candidates, and contacting candidates and attracting applications from them. ? If the vacancy is additional to the enclose men 1. A new employee is call for 2. A compiled short letter precondition is needed SOURCES ? Headhunting This process is likewise known as executive lookup w present it is believed that he best candidates atomic number 18 those who argon successful in their current troubles and ar not thinking of moving elsewhere instead of those who be replying to advertisements and argon looking for melodys in any some other ways. ? advertizement It is the closely popular method o recruitment wherein the vacancy is advertised and candidates atomic number 18 invited to apply to the guild. Few pointers on advertisement ? The advertisement should progress to a byplay specification and a personnel specification contained in it. ? The advertisement must come on in the appropriate humankindation. Experiments regarding response to diametrical sizes, headings, wording, page position, etc should be finished. ? C arful records approximately the advertisement should be kept. ? The response should be analyzed. ? Courteous letter must be sent to rejected candidates. put to workes involved in Recruitment ? Application Candidates fill up application forms or submit their political program vitae. ? Initial Screening Screening quad totally irrelevant applier is d unrivalled during the recruitment process e particular(prenominal)ly when the organization has high number of appliers to be quantifyed in the choice process. pickaxeIn the process of selection, the candidates for the specific affair leave be assessed and imbueed out ground on their level of compatibility with the organization or firm as a whole. earthy Steps taken by film director in the Selection bidding 1. analyze of application forms and looking for candidates exhibiting suitability for the job. 2. reservation a list of candidates to be wondered and a list of rejected applicants (Short-listing). 3. Deciding what type of interview should be given and what test should be used. 4. Taking down notes on the applicants death penalty in the interview and tests. ? hearing MethodThis is the most common method used. The interview is conducted by the recruiter and types of interview vary from one organization to another e. g. individual, successive, panel. In this method, the applicant will be answering questions given by the interviewer wherein his/her communication skills and job association will be put to test. ? psychometric interrogation Method In this method, applicants will be assessed base on their personalities and their ability to fit in the organization. ? Aptitude Testing Method Skills of the applicants are creation assessed in this given method. ? In-tray Exercise MethodExercise or activities will be given to the candidates which will show their performance level on the job they will be handling. ? unveiling Method Skills and ideas of candidates will be unambiguous in this type of selection method. Organizations exploitation this type of method are more than after a persons imaginative ideas than h is/her schoolman proficiency. ? Medical Tests Process Medical tests are done for the employer to break that the applicant is free from any transmissible disease that may harm other mountain in the organization. This test is besides done for jobs that have some medical exam standard that the applicants must meet such as pilots and the like. priming Checks Process Background and security checks are world performed to assess an applicants sterility and to invalidate any kind of threat to an organization. It is a very crucial part of selection when it comes to certain types of industry such as the aviation industry where it is prone to threats and attacks. ? written Examination Process Psychometric and cleverness testing methods drop-off under this process. This mental test process helps in assessing the over-all job companionship of the candidate and based on this, the organization will be able to make up ones mind is/her compatibility and qualification. HIRING When the competent candidate emerges from the selection process, a job turn must be current by him/her. The job offer might be 1. Oral 2. create verbally The sign job offer must include 1. The wage or wages offered 2. Name of the job and any special conditions 3. Condition of the employment, hours, holidays, bonuses, and fringe benefits 4. Provisos must be stated 5. Date and magazine to return in touch again in case the applicant asks time for comity of the job offer.If the applicant accepts the initial offer, the conditions and everything that is stated in the letter will be made official and its accuracy is very important for it will be regarded as a permanent record. ? Induction This is the process of receiving the employees when they begin work. Theyll be introduced to the bon ton and colleagues and aware of the activities, customs, and traditions of the company. ? Follow- up In this process, the employee will be asked about how he/she feels about the job and his/her progres s to the present time.Reviews and comments on the employees will be asked for from the immediate superiors. A puritanical and adequate training will be provided for some employees by the organization if needed and sometimes, switching of jobs or stations takes mark depending on where the employer sees the employee performs and excels the most. southwestern AIRLINES RECRUITMENT AND SELECTION exercise HUMAN RESOURCE PLANNING ? southwestward Airlines go after the creative kind of people and those who have an attitude. ? The company polish plays an integral part in the business and thats why tractile and unconventional ideas are welcomed by the rganization. ? This air passage gives importance to its fun-LUVing enculturation. RECRUITMENT ? Online resumes are macrocosm accepted by southwest Airlines which includes uploading your resume, incisive and pasting, or using their Resume Wizard. ? Advertisements on jobs available can be seen on their website ? All job specifications, requirements, and benefits are nominate on their website ? Interested applicants can contract a specific job, register, and make an direct as a job quester on their website. Submission of resume online is followed if the applicant is really interested. SELECTION A screening-meeting is held for all those who wish to join the southwest Airlines multitude wherein requirement information and conditions on how to work over the job will be received during this process. ? A background check and medicine test will be undergone during the interview process which is one-on-one. Failure to pass the tests will automatically remove the applicant from consideration. ? A class or training depending on the selected job should be attended and passed during the move process of selection in the Southwest Airlines. ? Unconventional and creative applicants are a major consideration to the air passages. Applicants who dont have whizz of humour and a care-free attitude are not organism selecte d by the organization for those type of applicants fight down with the purification of the organization. HIRING ? Job offer garner are being given to the qualified and accepted applicants which includes all the necessary information needed about the job and the terms and conditions. ? An induction takes place for newly hired applicants in the Southwest Airlines. ? People-skills courses at the University for People, Southwests training center in Dallas, are being gone by dint of by employees once they are hired.M1 excuse how recruitment and selection and interviewing processes can affect the operation of a specified aviation organization. Southwest Airlines Operations is all about the over-all performance and final resultiveness of the employees comprising the organization. How activities and things work out in Southwest Airlines is mainly based on its workforce since first of all, its in an intangible type of industry, the aviation industry. Operations basically refer to act ivities wherein the meet and products being provided by the airlines.It mainly deals with the manner or how the overhauls and products are being offered or provided. EFFECT OF SOUTHWEST AIRLINES RECRUITMENT AND SELECTION PROCESS ON ITS trading operations STEP BY STEP PROCESS PLANNING ? Right type of candidates are being targeted to attract for recruitment ? Expenses are being minimized due to the initial cookery and knowing what type of applicants to go after RECRUITMENT ? Correct and by rights kind of advertisements are being distributed as a result of the pieceive planning done in the first place ? Right imperfection or organization image is being projected through the advertisements ?Right type of applicants are being attracted SELECTION ? Methods used directly filter out irrelevant candidates and leave the most suitable ones derriere ? Having the most suitable applicants are being based on the proceedsive selection method used by Southwest Airlines depending on the sta ndards and culture requirements being tackled in the first process which is planning. HIRING ? Right hiring process brings about employee contentment ? Employee satisfaction results in stiff employee performance ? Effective employee performance results in untroubled businessEFFECT ON THE OVER-ALL OPERATIONS AT SOUTHWEST AIRLINES 1. High rank in guest service ? Southwest Airlines principle of putting the employees first which is a part of their recruitment and selection process brings about the concept of them having high ranks when it comes to node service. Since they take peachy care of their employees, they suck up that this care will be passed on as well to the customers by the employees. The employees in this organization take a good care of their customers because the employer is taking care of them in the first place. . Ranked Number adept in Americas Happiest Airlines for Holiday Travel by Forbes for the third consecutive year ? The recruitment, selection, and interv iew process at Southwest Airlines is a very evident cause of this ranking. This is an effect of having their unique recruitment standard which is to go after people who dont take themselves too seriously and have the care-free spirit. The people that they have recruited carry on with them a sense of humour which makes the journey experience for their customers more fun and happy. During interview, the candidates are being asked about how theyve used their sense of humour during difficult situations. On the other hand, those who walk in over-dressed are asked to change to Bermuda shorts wherein candidates who refuse to do so are automatically disqualified. In here we can see how evident happiness and fun is being observed end-to-end their recruitment, selection, and interview process. ?Hence, the success in their recruitment, selection and interview process brought about this effect through having the right and most suitable applicants joining their operations 3.Profitable business for 42 years now ?The success of their business is a by-product of the HR divisions works. The whole process get-go from planning up to hiring which is held responsible by the People surgical incision is what made the company successful and profitable for a unyielding period of time. They had the specific workforce they needed which was brought about through the recruitment and selection process. They obtained maximum benefit from their workforces skills and abilities and because of this, they are having a fruitful business. 4. cordial employee-customer interaction The Southwest Airlines employees are being trained on their hail-fellow skills and abilities. They are actually hired based on their inter-personal skills and prosperous attitude. With that being said, they are able to maintain a healthy and friendly relationship with their customers. Being weaponed with the social skills needed, they find it easy to be friendly and real when dealing with passengers. 5. Satisfied employees ? The chief executive officer of Southwest Airlines, Gary Kelly, visits his employees randomly and from time to time to check on them and their performance.He asks them on how they are doing and feeling. Having that kind of communication which is face-to-face amid the employer and his employees is what drives the employees to be more live up to and motivated. What Gary Kelly is doing is a part of the employer care in the recapitulation which falls under the conk out part of the recruitment and selection process amend known as hiring. The wages, incentives, bonuses, pensions, Southwest Citizenship, charge developments and all other offers is what is behind the satisfied employees of Southwest Airlines.Again, we can see what the effect of the whole recruitment and selection process was. It resulted in highly satisfied employees. 6. unassailable employee performance ?The performance of the employees in their respective jobs is the core operation in the airlines. Sout hwest Airlines is very fortunate to have a good or, in my opinion, a capacious workforce performance. Why is this so? We fall back to the same redundant reason outrecruitment, selection, and interview process held by the HR surgical incision. Going back to the previous point, employees are satisfied and motivated.Obviously, contented employees end up performing well for their jobs. They do whatsoever is assigned and expected from them in an effective manner. For Southwest, it works well for them since their workforce is equipped with the talent, attitude, and creative thinking that meet their business needs. As a proof for this, a escape attendant onboard Southwest Airlines rapped the safety book of instructions to be followed by the passengers. This is a job well-done for the airlines because the employee made use of his creativity to please and satisfy the passengers. 7.Right and accurate brand image is being projected to the public ? Through the employees and the advertiseme nts being send out, the culture of the company is being reflected to the public. The idea of what the company is all about and what is its tradition is being conveyed to the business deal and this brings about a controlling brand image and a absolute word of mouth. Not only that, the operations in Southwest Airlines have everything to do with their culture that is being initially go by during the planning stage of the recruitment and selection process and is being observed until its last part.So, the friendly and happy interaction surrounded by Southwest Airlines employees and passengers plants the positive, fun-loving, creative culture of the airlines in the passengers minds. 8. The accurate culture of Southwest Airlines which is fun-LUVing is being continually set ? While the recruitment, selection, and interview process of the Southwest airlines continues on observing its optimum vessel which is their culture, their type of people are being continuously gaunt to them. Thro ugh this, the type of workforce present enables the company to have its culture set straight-out.As far as Southwest airline is concerned, until now, they are still successful in setting their culture and making the mass get their idea behind it. They cant be successful with doing so without their employees complying and demonstrating that kind of culture which all turns back to the HR as their responsibility to recruit and hire those people who are heart-to-heart of adapting to their fun-LUVing culture. CONCLUSION The Human Resource Department is responsible for the Recruitment and Selection Process of an organization.They make sure that the appropriate applicants are being drawn to them through their advertisements and culture set which is all done during the workforce planning process. The recruitment and selection process varies from one company to another but usually it involves four immediate go workforce planning, recruitment, selection, and hiring. During this process, th e main goal of the firm is to get the best candidate realistic for a designated job. Getting the best applicant depends on the standards and culture of an organization.In the aviation industry, it is very important for the human resource department of any organization to be able to get the workforce that meets their business needs since they offer an intangible service and experience. This service is what puts them either ahead or behind the competition in the industry. The recruitment, selection, and interview at any given organization and in any type of industry will shape how the operations in that certain company take place and how activities and jobs run smoothly or roughly. BIBLIOGRAPHY Human Resources Management (Graham Bennett, 1998)Mrs. Jasmina Popov-Lockes PowerPoint Presentation (Outcome 1) http//swamedia. com/channels/Corporate-Fact-Sheet/pages/corporate-fact-sheetdistinctions http//www. arichall. com/academic/papers/om5210-hrm. pdf http//www. wikihow. com/Become-a-So uthwest-Airlines-Flight-Attendant http//www. indeed. com/forum/cmp/Southwest-Airlines/southwest-airline-hiring-process/t255708/p9 http//www. newteacher. com/obooks/Chapter_5/iaculture. html http//www. news. com. au/breaking-news/bored-flight-attendant-raps-safety-briefing/story-e6frfkp9-1111119158261 www. southwest. com